Basic Shipping Polices

We offer free home delivery to multiple locations in the United States（Except Alaska, Hawaii, Puerto Rico). And, we offer free shipping on all of our products, we use UPS, DHL，FedEx and USPS, to ship your orders very tightly sealed without any information about products.

Order Shipment Times:

Most orders placed before 5:00 p.m. PST will be shipped on the same business day. Orders placed after 5:00 p.m. PST will be shipped the following business day. Processing for these orders can take a few hours or longer depending on the volume of orders received on that day.

All dehumidifiers will be arranged from the US warehouse directly. Products less than 4.4lb is shipped by USPS, it takes 2--4 business days to arrive. Products more than 4.4lb is shipped by UPS, FedEx, it takes 2--4 business days to arrive. Accessories need ship from our local warehouse, it takes 10-15 business days.

We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day.

Warehouse Addresses in the USA:

Georgia: 4651 Distribution Parkway, Building 400, Buford, GA 30519

California: 550 N Pioneer Ave, Suite 400, Woodland, CA 95776

New Jersey: 2605 Rancocas Road, Burlington Township, NJ 08016

 

Supported Countries

Free shipping is offered for the contiguous United States. Not including Hawaii, Alaska, Puerto Rico.

For other countries except the USA, you can check the details of shipping fee at the checkout page. 

Shipping Carriers

Andte ships with FedEx, UPS, DHL, and USPS for our deliveries.

Order Processing

Orders are processed within 24 hours and are shipped out as soon as possible.

Shipping Address

Military APO/FPO addresses and P.O. Boxes may require additional time for delivery, so we don't support P.O. Box address. 

Inspecting Your Order When It Arrives:

If your order arrived, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:

Make sure that you have received the correct item:

Check to make sure that there is no damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.

If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and send an email to our customer service team at Support@andten.com. We will provide you with additional instructions to get your order corrected.

Undelivered Packages

Our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to Andte.

As an undelivered package and will be tagged as a return to sender. In the event that this occurs, please contact us at Support@andten.com to make arrangements for reshipment.

Cancelled Orders

We make every attempt to process orders as quickly as possible. Kindly notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting Support@andten.com

Make sure to include the following information when requesting an order cancellation: Order number & Contact information.

Order Status & Tracking

All orders placed from Monday to Friday (excluding public holidays) will be processed within 2--3 working days upon confirmation of payment from our US warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

In general, it may take several working days for delivery, depending on the different delivery methods. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working days. Please make sure your delivery address is correct and deliverable.

Tracking Order

Your tracking code will be shown in your order dispatched email.

If the parcel has not arrived after you had expected it to, please contact us at Support@andten.com  and we will be more than happy to help by contacting the courier on your behalf.

Note: Affected by Covid-19, there will be some delay on the delivery.