Shipping Policy

At ANDTE, we aim to offer our customers reliable and efficient shipping solutions so that orders arrive promptly and safely.

Shipping Information

Standard shipping is free for all orders shipped within the contiguous United States. The free shipping option is applied automatically during checkout.

Please note: We currently do not offer shipping to Alaska, Hawaii, Puerto Rico, or international destinations.

Although we do not offer retail delivery to other countries, we do accept bulk customized orders. International customers are welcome to inquire. If you are interested, please contact us at support@andten.com.

Carrier Selection

We work with major carriers, including UPS, FedEx, the United States Postal Service, and various freight providers. ANDTE reserves the right to select the carrier that is most suitable for delivering your order safely and efficiently.

Processing and Tracking

Orders are generally shipped within 1–2 business days after payment has been successfully completed. Please allow an additional 1–2 business days for tracking information to become available from the carrier. We will update shipping details as quickly as possible, usually within 2–4 business days after payment. Once tracking information is available, you will receive a shipping confirmation email containing your tracking details.

Shipping Origin

Orders are shipped from our warehouse in the United States so that customers can receive their products as quickly as possible.

Estimated Delivery Time

Expedited shipping is not currently available. Delivery usually takes 5–7 business days. However, delivery times may be affected by circumstances outside our control, including weather conditions or carrier delays.

P.O. Box Restrictions

Unfortunately, we cannot ship products to P.O. Boxes. To help ensure fast and efficient delivery, please provide a physical shipping address.

Order or Address Changes

If you need to change your shipping address, please contact the ANDTE customer service team immediately at support@andten.com and provide your updated address. If your order has not yet shipped, we will do our best to update the shipping address. If your order has already shipped and an address correction is still needed, we recommend using a carrier-provided service such as FedEx Delivery Manager to update your address or make other delivery arrangements directly with the carrier.

Order Has Not Shipped After Two Days?

We understand that you are eager to receive your order, and we apologize for any shipping delays. Please consider the following:
First, please confirm that your order was paid successfully. In some cases, your bank may delay payment for various reasons. If payment is not the issue, please contact the ANDTE customer service team at support@andten.com to check your order status. Although we aim to ship orders within 1–2 business days, please note that tracking information may take an additional 1–2 business days to become available from the carrier.
Please also keep in mind that shipping may be affected by unforeseen circumstances beyond our control. If you have not received an order status update, it is possible that shipment has already been arranged but the status has not yet been updated. In that case, please contact the ANDTE customer service team for further assistance.

Damaged or Missing Items

Please inspect the packaging of your item(s) upon arrival. If you notice any damage, record it when signing for delivery or decline to accept the delivery. If you accept delivery, please immediately take photos with your smartphone or camera of the damaged packaging or the products inside the packaging. If your item(s) arrive damaged, please send photos to support@andten.com and then visit our Returns page. If any items are missing from your delivery, please contact us by email or phone at support@andten.com.