Warranty Terms

All dehumidifiers ordered from ANDTE’s official store come with a **1-Year Full Warranty + 5-Year Limited Warranty**. ANDTE stands behind our product quality and backs every customer.

Within the warranty period, ANDTE decides the suitable remedy at its sole discretion. Support options include remote technical help, troubleshooting and replacement parts.

When applicable, ANDTE will offer **one final solution only (not both)**:
• Replace your unit with the same model; if out of stock, a comparable alternative will be provided.
• Issue a full or partial refund. Refund amounts are determined based on the fault type, unit age, usage history, repairability, repair costs and other relevant factors.

A refund issued as the final warranty resolution closes the claim permanently. The product will no longer qualify for any further warranty coverage. This rule does not apply to shipping damage compensation, goodwill credits, price adjustments, promo vouchers or other reimbursements not marked as a final warranty remedy by ANDTE.

Replacement units inherit the remaining term of your original warranty. A replacement does not reset, renew or extend the warranty window.

## 5-Year Limited Refrigeration System Warranty

The sealed refrigeration system (compressor, condenser, evaporator) is covered against material and workmanship defects for 5 years from your purchase date.
Coverage for Years 3–5 applies to eligible replacement parts **only**. Labor, shipping, installation and other service fees are excluded.

## Warranty Support

Most common issues can be fixed by swapping individual parts. ANDTE dehumidifiers are built for easy maintenance. Our support team provides step-by-step guidance for basic diagnostics and simple part replacement.

Warranty support may include remote troubleshooting, replacement parts, installation guidance, unit replacement (where suitable), or refund only when other reasonable fixes are unavailable.
ANDTE selects the best resolution based on the fault, unit condition, warranty status, part availability, technical feasibility and cost efficiency.

✅ What’s Covered
Manufacturing defects in materials or workmanship that occur under normal use during the valid warranty term.

❌ What’s Not Covered
Issues or damage caused by:
• Normal wear and tear
• Improper installation, operation, maintenance or storage
• Misuse, abuse, neglect, accidents, unauthorized modifications or repairs
• Power surges, incorrect voltage, flood, fire, lightning, freezing, corrosion or other external hazards
• Failure to follow product instructions
• Cosmetic damage with no impact on performance
• Consumables and accessories subject to routine wear

## How to File a Warranty Claim

Email support@andten.com with:
• Proof of purchase (order confirmation, receipt or invoice)
• Product model
• Serial number
• Issue description
• Photos or videos upon request

You must provide valid proof of purchase from ANDTE or an authorized seller. Items purchased from unauthorized resellers, secondhand platforms or unofficial channels are not eligible for direct ANDTE warranty service.

Submit your claim promptly after discovering the issue. Our team may request basic troubleshooting before approving warranty service. Failure to cooperate with reasonable diagnostics or document requests may void your warranty eligibility.

## Customer Obligations

You may need to share accurate purchase and product details, complete guided troubleshooting, submit photos/videos as proof, install replacement parts per ANDTE instructions, and return defective parts or units if requested.

## Warranty Terms

• This warranty is for the original purchaser only and non-transferable.
• Valid proof of purchase is mandatory.
• Units fully refunded lose all warranty rights.
• Replaced or repaired units are covered only for the remaining original warranty period.
• Warranty service does not guarantee full unit replacement.
• ANDTE may require return of faulty parts or products prior to sending replacements or processing refunds.

## Limitation of Liability

To the fullest extent allowed by law, ANDTE is not liable for indirect, incidental, special or consequential damages from using or being unable to use this product, including property damage, loss of use, lost profits and business interruption.
Some states/jurisdictions do not allow limits on incidental or consequential damages, so this limitation may not apply to you.